No matter what you need and no matter where you are, your bank is just a call away. With round-the-clock phone banking cssistance at your service, all you have to do is call and our highly skilled customer service team will guide you.

Registering for our IVR services can be done via our call center.

You will need your ATM card number along with its PIN.

• Accounts, credit cards and personal finance information
• Settle your credit card payments online
• Transfer between accounts
• Foreign exchange rates enquiry
• Customer Support for report lost/ stolen cards or other queries and suggestions
• Latest information on our products services and offers.

Always stay well-informed of your account activity with SMS alerts.

• Welcome mcssage for new customers
• Salary Credit
• Standing Instructions
• Cash withdrawal from branch
• ATM/ITM withdrawal
• ATM/ITM withdrawal reversal
• Cash deposit through branch
• Cash deposit through CDM/ITM
• Bill Payment
• Receive funds from local banks
• Transfer funds to local banks through branch, Internet Banking or ATM
• Debit Card and Credit Card usage on POS
• Reversal of POS transaction for debit card
• Funds transfer within Alizz, and within the Emirates.
• Alert mcssages for credit, debit and return of cheques
• Chequebook request and collection
• Card activation and deactivation
• Notification for ATM pin change
• Block debit card
• Change of customers' personal details through Call Centre
• Credit Card payment through Call Centre
• Finance installment deduction
• Life Takaful insurance deduction
• Alert notification while logging into Internet or Mobile Banking services
• Notification for dormant accounts